CAREER

Corporate Technical Services Representative  - Grapevine, TX Based

Position Summary The general scope of this position is to provide both general and specialized internal and external technical support for various types of support requests such as but not limited to review of reviewing construction documents, drawings, and plans, applications for warranty (NOA), warranty claims, inspection reports, request for information (RFI) for technical and specification documentation, product literature, product certification, code compliance, submittal packages, substitution packages and communication of IB policies, best practices/technical guidance related to products, installation and/or services and warranties. This position requires interaction using various communication mediums such as but not limited to; phone, video conferences, electronic and written correspondence, as well as in-person dialogue. This position requires frequent interaction with various types of interested parties such as but not limited to; contractors, general construction entities, design and engineering firms, consultants, IB internal and external personnel, building owners and property management entities. This position requires the person to be able to multi-task and handle varied tasks and projects throughout the business day while navigating a wide range of specialized demands and volumes. In all respects a positive, congenial and helpful attitude shall be displayed. 

Essential Duties/Responsibilities 

• Duties/Responsibilities: • Provide technical support to IB Team members and IB customers. • Provide verbal and written correspondence for warranties, details, and assemblies within and outside the specification manual. • Provide accurate, quick resource for IB response(s) to requests for general technical assistance and resolution of field installation issues. • Review NOA warranty process and assist Warranty Administrator to bring projects to a timely close. • Facilitate the Architectural/Substitution Submittal Program. • Other duties as assigned by Director of Technical Services. 

Essential Skills and Requirements 

• Education, Preparation, and Training: • Requires minimum of High School Diploma or GED. • 5 years of commercial roofing experience with a min. of 2 years of thermoplastic single ply experience or a combination of roofing experience and industry supplier experience (distributor/manufacturer) or a combination of roofing experience and design experience (design/consultant firm). • Clean driving and credit record. Skills: • Must be able to work cooperatively and effectively in a team environment • Excellent communication, organizational, and computer skills are essential. • Excellent composition of thought in an organized written technical structure is essential. • Knowledge of the roofing and construction industry • Must be able to read and understand blueprints, details, and general estimating software/principles. • Requires ability to manage multiple and varied tasks with high levels of urgency or sensitivity. Physical Demands: • Ability to converse, read and write in English. Spanish is a plus but is not required. • Ability to sit or stand for long periods of time. Computer Skills: • Proficient in Office 365, (Outlook, Word, Excel, Powerpoint), Salesforce, MS Teams (desired) • General knowledge on AutoCAD • Typing skills – 35 wpm Travel: • Infrequent Travel (refer to travel policy) • Most work takes place at an IB Roof Systems location 

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned to this job at any time. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 

Eligible and Qualified Candidates: Please send your resume and a letter of interest to: [email protected] 

IB ROOF SYSTEMS, INC. adheres to all employment laws and practices, and is a leader in the Commercial Roofing System Industry. IB Roof was founded over forty years ago, with a dedication toward complete customer satisfaction with professionalism toward all. IB Roof serves all the United States, Canada, and portions of the Caribbean. You can find more information about us at www.IBROOF.COM 

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IB Roof Systems is excited to announce an opportunity to join our successful technical team. Due to significant growth, IB Roof Systems is requiring a Southeast based Field Technical Representative Position. Outstanding service to our customers is our number one priority at IB Roof Systems and the Field Technical Representative is a key component of our service commitment.

Position Summary:

 The Field Technical Representative is responsible for providing a variety of inspection and training services to support and educate IB Sales Representatives and the IB network of Applicators (aka contractors). The position requires a candidate be self motivated and an ability to work independently. IB maintains that its employees follow the three guiding principles of IBRS: To provide Quality Products, Exceptional Service, and Technical Expertise in the areas of low-slope PVC roofing and liquid applied coatings. 

 Essential Duties/Responsibilities: 

• Plan, coordinate and schedule travel, inspections, and customer meetings with appropriate IB Technical Department and territory field personnel. • Train customers (roofing contractors) on proper installation techniques on all application methods of IB Roof Systems products and roofing systems and the most current IB specifications. This occurs both in Shop Trainings and on the roof top. • Assist Sales and Marketing personnel in product demonstrations to prospective and existing customers. • Perform a variety of inspections including job starts, interim, finals, two-year, and warranty transfer inspection as well as perform key forensic investigations such as leak investigations and product complaint investigations. • Provide accurate technical field reports and inspection reports with related photo documentation in a timely fashion to the IB Technical Department. • Provide project updates and status to open project lists in a timely fashion to the IB Technical Department. • Review customer orders in a timely fashion and provide technical assistance to project stake holders as needed. • Assist with field technical meetings such as pre-bid/pre-job conferences as needed. • Communicate with Technical Department management regarding personal and equipment needs. • Assist in providing accurate and timely technical information to customers and other project stake holders. • Provide technical support via phone or e-mail in the absence of in-house technical representative • Participate in cross training activities across the IB Technical Department • Attend out of town meetings, seminars, and trade shows as required. 

Essential Skills, Education, and Requirements • Requires minimum of High School Diploma or GED • Ability to read and understand Division 7 of project specifications, including project details • 5 years of low slope roofing experience with primary experience in Single-Ply roofing installation or equivalent experience in rooftop operations, including heat welding, detailing, and specifications work. • 2 years of liquid coating system installation or equivalent experience in rooftop operations including spray applied techniques, coating application, detailing and general coating knowledge. • Proof of eligibility to obtain required security clearances to work on Local government, State, Federal and Military installations as required • Ability to drive and operate a company vehicle including a current driver’s license and a clean driving record 

Skills • Customer service oriented • Ability to communicate effectively and professionally in English • Knowledge of the roofing and construction industry required • Spanish language fluency is desired but not required • Requires ability to manage multiple and varied projects and tasks with high levels of urgency and sensitivity • Familiarity with OSHA safety standards recommended 

Physical Demands • Ability to periodically lift at least 100 lbs. • Ability to stand for long periods of time • Ability to climb ladders without a fear of heights • Ability to work outside in a construction project environment 

Computer Skills • Must be able to adequately use Microsoft Office products - specifically Outlook, Word, and Excel within 60 days of employment. • Must be able to adequately use PDF Expert and Salesforce within 60 days of employment • Ability to effectively use electronic devices - such as an iPhone, PC laptop, and iPad 

Travel • Frequent travel – 50% minimum, 70% weekly average Preferred based in NC, but Atlanta area and Orlando, FL is also acceptable.  Must be near a major airport (Charlotte, Atlanta, Orlando)

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned to this job at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 

Eligible and Qualified Candidates: Please send your resume and a letter of interest to: [email protected] 

IB ROOF SYSTEMS, INC. adheres to all employment laws and practices, and is a leader in the Commercial Roofing System Industry. IB Roof was founded over forty years ago, with a dedication toward complete customer satisfaction with professionalism toward all. IB Roof serves all the United States, Canada, and portions of the Caribbean. You can find more information about us at www.IBROOF.COM 

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IB Roof Systems is a complete, low-slope PVC roofing systems provider/manufacturer that understands that your success is our success! IB Roof Systems is currently looking for qualified sales representatives in the roofing industry. IB Roof Systems is committed to support, growth and expansion of every sales representative, with a management team dedicated to supporting you in every step of the way. We have many areas and regions for you to choose from. Get started Here - Or Call us at 800.426.1626. Build Your Career

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