Careers

Field Technical Representative  - Southeast

Position Summary:

The Field Technical Representative is responsible for providing a variety of inspection and training services to support and educate IB Sales Representatives and the IB network of Applicators (aka contractors). The position requires a candidate be self motivated and an ability to work independently. IB maintains that its employees follow the three guiding principles of IB: To provide Quality Products, Exceptional Service, and Technical Expertise in the areas of low-slope PVC roofing and liquid applied coatings.

Essential Duties/Responsibilities:

• Plan, coordinate and schedule travel, inspections, and customer meetings with appropriate IB Technical Department and territory field personnel.
• Train customers (roofing contractors) on proper installation techniques on all application methods of IB Roof Systems products and roofing systems and the most current IB specifications. This occurs both in shop trainings and on the rooftop.
• Assist Sales and Marketing personnel in product demonstrations to prospective and existing customers.
• Perform a variety of inspections including job starts, interim, finals, two-year, and warranty transfer inspection as well as perform key forensic investigations such as leak investigations and product complaint investigations.
• Provide accurate technical field reports and inspection reports with related photo documentation in a timely fashion to the IB Technical Department.
• Provide project updates and status to open project lists in a timely fashion to the IB Technical Department.
• Review customer orders in a timely fashion and provide technical assistance to project stake holders as needed.
• Assist with field technical meetings such as pre-bid/pre-job conferences as needed.
• Communicate with Technical Department management regarding personal and equipment needs.
• Assist in providing accurate and timely technical information to customers and other project stake holders.
• Provide technical support via phone or e-mail in the absence of in-house technical representative.
• Participate in cross training activities across the IB Technical Department.
• Attend out of town meetings, seminars, and trade shows as required.

Essential Skills and Requirements:

• Requires minimum of High School Diploma or GED.
• 5 years of low slope roofing experience with primary experience in Single-Ply roofing installation or equivalent experience in rooftop operations, including heat welding, detailing, and specifications work.
• 2 years of liquid coating system installation or equivalent experience in rooftop operations including spray applied techniques, coating application, detailing and general coating knowledge.
• Ability to read and understand Division 7 of project specifications, including project details.
• Proof of eligibility to obtain required security clearances to work on Local government, State, Federal and Military installations as required.
• Ability to drive and operate a company vehicle including a current driver’s license and a clean driving record.

Skills:

• Customer service oriented.
• Ability to communicate effectively and professionally in English.
• Spanish language fluency is desired but not required.
• Knowledge of the roofing and construction industry required.
• Must be able to read and understand blueprints, details, and general estimating software/principles.
• Requires ability to manage multiple and varied tasks with high levels of urgency or sensitivity.
• Familiarity with OSHA safety standards recommended.

Physical Demands:

• Ability to periodically lift at least 100 lbs.
• Ability to sit or stand for long periods of time.
• Ability to climb ladders without a fear of heights.
• Ability to work outside in a construction project environment.

Computer Skills:

• Proficient in Office 365, (Outlook, Word, Excel, Powerpoint) and MS Teams (desired)
• General knowledge of AutoCAD

Travel:

• Frequent travel – 50% minimum, 70% weekly average Preferred based in NC, but Atlanta area and Orlando, FL is also acceptable. Must be near a major airport (Charlotte, Atlanta, Orlando)

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned to this job at any time. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 

IB is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Must be eligible to work in the U.S. without need for employer-sponsored visa (work permit).

IB ROOF SYSTEMS, INC. adheres to all employment laws and practices, and is a leader in the Commercial Roofing System Industry. IB Roof was founded over forty years ago, with a dedication toward complete customer satisfaction with professionalism toward all. IB Roof serves all the United States, Canada, and portions of the Caribbean.

Inside Sales Representative - Grapevine, TX

Who we are:

IB Roof Systems is a leading manufacturer of high-performance single-ply PVC membrane and components for both low-slope commercial and residential roofing applications. We've been in business for over 40 years and base our success on three pillars of performance that support and reinforce our values. Quality products, exceptional service, and technical expertise. Our products are designed to provide exceptional protection against weather and other environmental factors, while also being energy-efficient and cost-effective. We partner with select contractors who are focused on setting themselves apart from their competitors by delivering best-in-class service with each installation to provide building owners with the peace of mind they desire when selecting a roofing system that will protect their investment for the long term.

The role:

We are seeking an Inside Sales Representative to join our team and work closely with our experienced sales and technical teams to learn about the roofing industry, products, and practices. In this role, the ideal candidate will be responsible for providing customer support to their assigned territories' sales team and customer base, coordinating sales activities, managing customer inquiries, and processing orders. The ultimate goal of this position is to groom and train the candidate to become an Outside Sales Representative for IB Roof Systems.

Responsibilities:

• Provide exceptional customer service to clients and stakeholders, responding promptly to inquiries, and ensuring customer satisfaction.
• Act as a liaison between the sales team and customers, ensuring that orders and requests are processed accurately and in a timely manner.
• Coordinate and communicate with all departments and vendors to ensure accurate and efficient order fulfillment.
• Attend sales meetings and training sessions to learn about products, sales techniques, and industry developments.
• Communicating and demonstrating the company’s products, services, and policies.
• Meet KPI metrics.
• Assist with trade shows and other marketing events.
• Participate in industry events and trade shows to promote our products and services.
• Perform other duties as assigned.

Qualifications:

•  Strong written and verbal communication skills.
• High school diploma or equivalent; bachelor's degree in construction, business, or a related field preferred.
• Strong written and verbal communication 
• Excellent interpersonal and customer service skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced, team-oriented environment, as well as independently.
  Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM software programs.
  Willingness to travel occasionally for industry events, trade shows, and training.

Training and Development:
The candidate will receive extensive training and development, both internally and externally, to prepare for the role of Outside Sales Representative.
This will include:

• Comprehensive training on IB Roof Systems products and services.
  
• Hands-on experience working alongside experienced sales and tech reps.
• Opportunities to attend industry events, trade shows, and trainings.
  
• Regular coaching and feedback from management.
  
• Access to online resources and training materials

We offer competitive compensation packages, comprehensive benefits, and opportunities for professional development and growth. IB Roof Systems is an equal-opportunity employer committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified candidates. If you are a motivated, customer-focused individual looking for an opportunity to launch your career in sales, we encourage you to apply. Please email your resume to Derrick.White@IBRoof.com.